FAQ

Asked and answered

Questions, answered

Last updated November 12, 2025

The things people most often ask about Marlowthorn totes, from how much they hold to how to wash them. Tap a question to open it.

How big is the tote, really?

About 16 x 16 inches (41 x 41 cm), with a 4 inch (10 cm) gusset at the base and sides. That gusset is what lets it stand up and swallow a surprising amount: a laptop, a grocery run or a whole day's worth of odds and ends. Full measurements are on our Size Guide.

Will it go over my shoulder, even in a winter coat?

Yes. The handles are long and reinforced so the tote sits comfortably on the shoulder rather than dangling from your hand, and there is room to spare over a coat.

Is the design on both sides?

It is. Each tote is printed edge to edge on the front and the back, so it looks finished whichever way it faces.

Is there a pocket inside?

There is one slip pocket inside, sized for a phone, keys, glasses or a transit card, so the small things don't sink to the bottom.

Does it close at the top?

It's an open-top tote, which makes it quick to pack and unpack at the checkout or the library desk.

How do I clean it?

Spot clean small marks, or hand wash the whole bag in cold water, then let it air dry. If you want it crisp, iron it cool on the reverse. Please skip the tumble dryer, which can shrink canvas and dull the print.

How much is shipping?

Shipping is $7.99 flat, or free once your order reaches $100 or more. We dispatch in 1-3 business days; US delivery usually takes 5-9 business days after that, and international orders 10-20 business days.

Do you ship outside the US?

We ship worldwide with tracking. For orders outside the United States, any import duties or taxes are paid by the recipient.

What if I change my mind?

You have 30 days from delivery to return it for any reason, with no restocking fee. Email us first and we'll guide you through it; the details are in our Return & Refund Policy.

Does it make a good gift?

It's one of our favourite presents to give: easy to wrap, genuinely useful and chosen to match someone's passions, whether they garden, read or travel. Gift recipients can return within 30 days too.

How can I reach you?

Email info@marlowthorn.com. There is no phone line; our customer service email is available 24/7, and a real person reads every message.

Didn't find your answer? Write to info@marlowthorn.com; our customer service email is available 24/7.

Who we are

Marlowthorn is a trademark owned and operated by WINFINE INDUSTRIES (HONG KONG) LIMITED.

WINFINE INDUSTRIES (HONG KONG) LIMITED
SHOP 185 G/F HANG WAI IND CTR
NO 6 KIN TAI ST TUEN MUN
NT

Write to info@marlowthorn.com. Worth knowing: our customer service email is available 24/7.

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