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Last updated November 12, 2025
The easiest way to reach Marlowthorn is by email. Tell us your order number if you have one, and we will take it from there.
No. 01Email
Good to know: our customer service email is available 24/7. We do not run a phone line, which keeps every answer in writing where you can find it again.
No. 02What to include
- Your order number, which is in your confirmation email.
- The design name if your question is about a particular tote.
- A photo if something has arrived damaged or not as expected.
No. 03Quick links
- Shipping: costs, timings and tracking.
- Returns & Refunds: 30 days, email first.
- Size Guide: dimensions and what fits inside.
- FAQ: everything else people ask.
No. 04Our registered address
Please email before posting anything to us, including returns.
WINFINE INDUSTRIES (HONG KONG) LIMITED
SHOP 185 G/F HANG WAI IND CTR
NO 6 KIN TAI ST TUEN MUN
NT
Marlowthorn is a trademark owned and operated by WINFINE INDUSTRIES (HONG KONG) LIMITED.
WINFINE INDUSTRIES (HONG KONG) LIMITED
SHOP 185 G/F HANG WAI IND CTR
NO 6 KIN TAI ST TUEN MUN
NT
Write to info@marlowthorn.com. Worth knowing: our customer service email is available 24/7.
These pages are governed by the laws of Hong Kong SAR.